Delivery Terms

Speed of delivery
All orders placed online will be supplied within 7 working days from receipt of order and payment. In principle, deliveries of orders of StableBed wood shavings will be made within 5 working days or sooner.

We will call you to confirm the date of delivery as soon as your delivery has been scheduled.

Further Delivery information
Delivery arrangements may be made for a certain date within business hours only (in principle 08:00hrs to 16.30hrs Monday to Friday)

Please Note:
We offer roadside delivery only. It is worth considering where heavy goods are involved that you may require some help once the goods have been dropped.

i. The delivery will be made on an 18 tonne gross weight lorry of 10,975mm (36’) in length x 2795mm (9’2") overall width (distance between outer edge of wing mirrors) x 4145mm (13’7") in height and so the site must be able to accommodate for these features.

ii. The driver must be able to use a standard pallet truck to move the pallet of shavings from the tail lift of the lorry to a solid smooth over site.

iii. The driver should be met by an authorised member of staff and sign for the delivery.
If you do not notify us that the driver cannot be met then the delivery shall not be completed.
If you notify us that the driver cannot be met and no signature confirming receipt of goods is provided, then the delivery will be completed and deemed confirmed.

iv. If upon attempting the delivery it turns out we can’t complete it for one of the reasons stated above, then Hoppings Softwood Products reserve the right to charge extra for a failed delivery or delivery that needs to be re-made at a later date.

v. The wooden pallet the shavings are delivered on remains the property of Hoppings Softwood Products and we expect it to be returned when delivering the next order to you.

You may contact us regarding any of the points above or any other concerns you may have via the telephone number 0800 035 6498.

Registered in West Exeter, EX1 1JG, England No. 287879

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